Frequently Asked Questions
What is Magiya?
Magiya is a bus seat booking web application that allows users to book bus tickets online from the comfort of their home or office.
How do I use Magiya?
To use Magiya, simply visit our website and register. Once registered, enter your travel details including your destination, travel date, and the number of passengers. Then, choose your preferred bus and seat, and make your payment.
Is it safe to book tickets on Magiya?
Yes, it is safe to book tickets on Magiya. We use secure payment gateways to process all transactions and ensure that your personal information is kept confidential and secure.
What payment methods are accepted on Magiya?
We accept various payment methods on Magiya including debit cards, credit cards, and online banking.
Can I change my booking details after making a booking?
Yes, you can change your booking details after making a booking on Magiya. Simply login to your account, choose your booking and click on the “modify booking” button and make the necessary changes.
What if my bus is delayed or cancelled?
In case your bus is delayed or cancelled, we will notify you via email or SMS. We will also assist you in finding an alternate bus or refund your ticket as per the cancellation policy of the bus operator.
Is there a customer support team available to assist me?
Yes, we have a customer support team available 24/7 to assist you with any queries or issues you may face while using Magiya. You can reach out to us via phone, email, or chat support.
How do I download the app from the App Store or Google Play Store?
To download the app, open the App Store (for iOS devices) or Google Play Store (for Android devices). Search for "Magiya," select the app, and click "Get" (for the App Store) or "Install" (for Google Play) to download and install it.
How do I sign up or log in after downloading the app?
Once the app is installed, open it, and you will see the options to “Sign Up” or “Log In.” For new users, choose “Sign Up” and provide the required information such as First Name, Last Name, Country, Mobile Number, Username, Email, and create a password. If you already have an account, select “Log In,” enter your credentials, and proceed to access the app.
How do I book seats through the app?
After logging in, navigate to the booking section of the app. Select your Pick-Up and Drop-Off points, choose the date and time of travel, and select the available seats. Once your selection is complete, proceed to the payment page to confirm your booking.
How do I confirm my seat booking in the Magiya Seat Booking app?
Once you have selected your seats and entered the necessary details, review your booking summary. If all information is correct, proceed to the payment section, select your preferred payment method, and complete the transaction. Upon successful payment, you will receive a booking confirmation message in the app or via email.
What are the key policies regarding travel bookings on Magiya.lk, and what should passengers know before making a reservation?
When booking travel through Magiya.lk, passengers must log in via the mobile app or website and make their reservation at least a specified time before the travel date.Passengers are encouraged to review vehicle details, travel dates, and prices before confirming their booking. Full payment is required at the time of booking, including the ticket price and any applicable fees. Upon confirmation, an E-ticket will be sent via email, and passengers are required to present the ticket and a valid ID at the time of boarding. Cancellations must be made online at least 03 hours prior to departure for a refund. Rescheduling is allowed once per booking, subject to applicable fees. It is recommended that passengers verify boarding points with the service provider before departure.
How can a passenger confirm their booking, and what documents are required for boarding?
Once a booking is confirmed through Magiya.lk, an E-ticket will be emailed to the passenger. At the time of boarding, passengers must present the following:
A printed copy of the E-ticket or the E-ticket email on a mobile device.
What is the cancellation and refund policy for Magiya.lk, and how can a user request a refund?
Cancellations must be made via the Magiya.lk website, as offline cancellations are not permitted. Refund eligibility is based on the refundable amount specified in the booking details, excluding reservation charges, service fees, and convenience fees. Cancellations must be made at least 03 hours prior to the scheduled departure to qualify for a refund. Refunds will be processed through the original payment method or issued as a refund voucher, which can be used for future bookings on Magiya.lk.
How can a passenger reschedule their ticket on Magiya.lk, and are there any limitations or fees associated with rescheduling?
Passengers can reschedule their tickets through the Magiya.lk website, mobile app, or by contacting customer support. Rescheduling is only available for certain third-party service providers. Fees associated with rescheduling will be listed on the E-ticket, and any fare differences must be paid by the passenger. If the fare for the new booking is lower, no refund will be issued for the difference. Please note, each booking can only be rescheduled once.